I was talking with a nice young lady who was trying to sell me a little advertising so I could tap into my local market. In the course of the discussion I told her that almost 100% of my clients were from out of state or out of the area.
She plowed on.
Then I asked if she could tell me how many clients she had who could state that they got X amount of customers from a listing, banner ad, or radio promotions.
She couldn’t tell me.
She plowed on.
Then I mentioned that I have a systematic referral program that brings clients to me, so I didn’t need her services AND BTW, almost everyone I talk to is out of town…
She plowed on.
It was if I was speaking another language or just plain gibberish.
She didn’t understand.
Finally, after my publishing a new book came up, she said she wanted one. I told I would personally bring it by.
That seemed to break her pattern of plowing through whatever a prospect says to get to the sale.
After I hung up, I remembered the times when in the beginning of my career where I wouldn’t take no for an answer and kept plowing ahead.
Anything other than a “yes” was gibberish to me.
Since then, I’ve had to learn to slow down and really listen to what someone is saying without loading my guns behind my back, ready to fire.
A lot more gets done that way and i have a lot less egg on my face.